Below is a professional 500–600 word Return & Refund Policy suitable for an Indian e-commerce supplement/fitness brand like Nexvita.
Return & Refund Policy
Effective Date: September 4, 2026
At Nexvita, we are committed to providing high-quality fitness and nutrition products and ensuring a smooth shopping experience for our customers. If you are not satisfied with your purchase or receive a product with an issue, we are here to help. Please read the following Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
Products may be eligible for return or replacement if they are received in a damaged, defective, incorrect, or tampered condition. To be eligible, you must contact our customer support team within 7 days of receiving the order.
The product must be unused and returned in its original packaging, including all labels, seals, accessories, and accompanying documentation. Products that have been opened, consumed, altered, or used may not be eligible for return due to hygiene, safety, and quality-control requirements.
2. Damaged or Incorrect Products
If you receive a damaged, defective, leaking, expired, or incorrect product, please contact us as soon as possible. We may request photographs or videos showing the product, packaging, shipping label, and the issue reported.
After verification, Nexvita may offer a replacement or refund, depending on product availability and the nature of the issue. Customers should not dispose of the product or packaging until the return request has been reviewed and resolved.
3. Non-Returnable Products
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. This may include supplements, capsules, powders, nutrition products, and other consumable items.
Returns may also be rejected if the product is damaged due to misuse, improper storage, accidental damage, unauthorized modification, or normal wear and tear.
Products purchased during certain promotional offers, clearance sales, or special campaigns may have different return conditions. Any such conditions will be communicated on the relevant product or offer page.
4. Refund Process
Once the returned product is received and inspected, our team will notify you about the approval or rejection of your refund request.
If approved, the refund will be processed to the original payment method, wherever applicable. Depending on your bank, payment provider, or card issuer, the refunded amount may take additional business days to appear in your account.
For Cash on Delivery orders, refund processing may require valid bank account or other payment details from the customer.
5. Order Cancellation
Cancellation requests should be made before the order has been shipped. Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
Orders that have already been delivered cannot be treated as cancelled and will be subject to the return conditions mentioned above.
6. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or incorrectly fulfilled by Nexvita, we may arrange or reimburse the applicable return shipping cost, subject to verification.
For other return requests, return shipping charges, if applicable, may be the responsibility of the customer.
7. How to Request a Return
To initiate a return, please contact our customer support team with your order number, registered contact details, product name, reason for return, and supporting photographs or videos.
Our support team will review your request and provide further instructions regarding the return or replacement process.
Nexvita reserves the right to verify every return request and make the final decision regarding eligibility based on the condition of the product and the circumstances of the request.
For any questions regarding returns, replacements, or refunds, please contact our customer support team.
If you share your Nexvita website URL, return window, customer-support email/phone, and refund timeline, I can customize this into a final website-ready policy.